General FAQ

What is the location of the festival?

Seismic Dance Event is located at the Austin American-Statesman property on 305 S. Congress Ave, Austin, TX 78704. Free parking will be available in the txdot lot in the south parking lot!

What are the hours of the festival?

The festival will take place on Saturday 11/16 & Sunday 11/17 from 1pm-2am each day.

How do we check-in? Box Office info?

Box office opens on site by the entrance at The Statesman at 12pm Sat & Sun. We have early wristband pickup at our pop-up store Weds 11/13 (2pm-8pm) + Thurs (12pm-8pm) + Fri (12pm-8pm).

What are the timeslots?

Find the timeslots here. Plus, we are adding bonus silent disco sets outside once the standard programming ends (11pm) for some extra TBD sets. 

Where are the stages located?

The Volcano stage is located indoors in the main warehouse. Tsunami is outdoors with the Austin skyline as the backdrop. The RealM is in the Sunken Garden featuring top regional acts!

Will there be coat check?

Why yes! This is complimentary for VIP ticket holders and available for an added charge for GA as well while space lasts.

Does Seismic participate in sustainability initiatives?

Yes! All RealMusic Events’ festivals are produced with sustainability as a priority. This means our bar & food vendors offer only compostable or recyclable products, and we have an excellent clean up crew to help ensure we divert away from landfills. Please dispose of your waste appropriately to avoid landfill. Cups & utensils marked compostable as well as soiled paper go in the green compost bins. Aluminum, clean paper, plastics labeled 1-6 go in blue recycling bins.

 

Ticketing FAQ:

What are the hours of the box office?

On each festival day, the festival box office will open 1 hour prior to doors (so 12pm both Sat & Sun).

Where do we pick up the tickets?

Your tickets should have been emailed. Please bring the printed tickets (or mobile version) with QR code to check in at the festival box office for your wristband OR go to early pickup. You need your ticket/qr code.

What is included in the VIP ticket?

VIP admission and experience including:

  • VIP bathrooms
  • VIP viewing & lounge areas at both main stages
  • VIP private bars in both viewing areas
  • Complimentary coat check (1 per VIP pass)
Can I upgrade my ticket to VIP?

Yes, VIP upgrades can be purchased by going to Tixr support. You will be notified of how to do the exchange and will be provided a discount code to offset the costs from the original ticket to the upgrade. If you need further assistance after contacting Tixr, email us at info@seismicdanceevent.com to ensure you are squared away

I’m buying multiple tickets – can I transfer the names to my friends?

Ticket names can be changed on tickets through Tixr or you can just give the scannable ticket to a friend and they can use it to scan in.

Will tickets be available day of event?

If the event or a particular day sells out, no. We encourage you to secure tickets before they sell out.

Are there any refunds if I can’t make it?

All sales are final — there are no refunds.

When is the last day for Payment plan? Do payment plans end?

The last day to purchase a payment plan has passed. 

 

On-site questions

Are there ins & outs?

There are no ins & outs from the festival grounds during one day.

Is there parking on site?

Yes, free & paid parking will be available on site. Txdot has a lot adjacent to the building for free parking. We will post a map indicating where shortly! 

Will there be ridesharing pick up and drop offs?

Yes, we will have designated areas for Uber/Lyft/Ride Austin etc.

What kind of ID do I need?

Valid Forms of Identification

  • State Issued Driver’s License
  • Passport
  • Uniformed Services ID Card
  • Foreign Driver’s License
  • Expired Driver’s License AND State-Issued Temporary (Paper) ID
Will I be searched?

To ensure the safety of our Seismic Dance Event family, all vehicles, persons and property are subject to search at all times. Failure to consent to a search will result in denial of entry or ejection from the event.

Are animals allowed in the festival/on campgrounds?

Seismic Dance Event has a strict no-pet policy, with exceptions only for service animals as specified by federal and state law. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals, all animals which do not meet the legal standards will not be allowed into the festival grounds. All service animals must be registered at the entrance gates. Please note, dogs (or other animals) whose sole function is to provide comfort or emotional support are not considered service animals by the ADA and and will not be allowed into the gates. For more info, visit www.ada.gov.

Is Seismic Dance Event ADA Accessible?

We want to make sure that all music lovers have access to the festival experience! The festival grounds are wheelchair accessible and ADA bathrooms are provided. Should you have any questions, or to request reasonable accommodation, please contact info@seismicdanceevent.com

Can I Bring my Medication?

Yes, medications are allowed into the festival and campgrounds as long as they comply with the following:

No over-the-counter medication is permitted unless in unopened, factory-sealed packaging.
No vitamins or supplements of any kind are permitted.
Prescription Medication can only be brought into the festival ground with the following:
A valid photo ID (See list of acceptable forms of identification);
Medication must be in original prescription bottle, in-date, legible, with name corresponding to photo ID;
Only one type of medication per bottle (matching the description printed on bottle);
Any prescription controlled substances may only be brought in quantities reasonable for your time at the festival.
Unsure if your medication is a controlled substance? Check out a list here: http://bit.ly/DEAcontrolledsubstances

Will there be EMS on-site?

We will have medical staff on site for the entire duration of Seismic Dance Event. Upon arrival, please take note of the location of our clearly-marked medical tent should you need to stop by throughout the weekend. If you need medical assistance, contact the nearest security official, staff member, ambassador, or medical staff, or go to one of the on-site medical tents. If you’re not sure whether it’s an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the festival and make it home safely – no judgements.

What about Security?

Your health, safety and security are always our top priority. Seismic Dance Event’s Safety Management team will continue to work closely with our public safety partners to raise our preparedness and ensure a safe, secure, and positive environment is provided for all attendees, artists, and staff.

What about Weather?

Seismic Dance Event is a rain or shine event. That said, your safety comes first. Should inclimate weather which poses a risk to your health and safety force the cancellation of programing or evacuation of the festival grounds, no refunds will be issued. (However, patrons will be able to go inside where there is programming should outdoor areas be affected by inclimate weather). Always listen to any updates from festival staff regarding your safety.

What is the camera policy?

No unapproved professional cameras (cameras with detachable lenses)

What are the totem restrictions?

No totems constructed of metal pieces, sharpened elements, or are capable of being pounded into the ground or causing harm to others.

Where do I go if I lose items?

Go to the Info booth during event hours or email info@seismicdanceevent.com afterwards.

Will there be food?

Yes, we will have food trucks! 

Can I bring my own water?

You may bring your own camelback or water bottle (unfilled) and fill it up on site. We will have water filling stations.

 

Prohibited Items

All bags and persons are subject to search at any time.
Any prohibited item that is surrendered to security at search points will not be returned.

Please note, Festival Staff reserve the right to make the final decision on allowed and non-allowed items without notice.

Prohibited Items:

  • – NO BAD ATTITUDES! 🙂
  • – No large bags/backpacks larger than 10”x10”
  • – No ez ups or tents
  • – No laser pointers (immediate ejection)
  • – No weapons. No items that can be used as a weapon
  • – No illegal/harmful substances
  • – No motorized vehicles of any kind
  • – No fireworks or any other kind of explosive
  • – No non-compliant medications
  • – No unsealed over-the-counter medications
  • – No vitamins or supplements
  • – No pets (as much as we love them)
  • – No large flashlights/spotlights (larger than pocket sized)
  • – No amplified sound equipment
  • – No airhorns
  • – No instruments
  • – No whistles
  • – No outside beverages or food
  • – No pacifiers
  • – No totems that are constructed of metal pieces, sharpened elements, or are capable of being pounded into the ground or causing harm to others.
  • – No professional recording equipment — photo, video or audio (dslrs, detachable lenses, tripods, big zooms or commercial-use rigs) *small go pros or compact camera are allowed*
  • – No drones
  • – No war bonnet style, traditional Native American headdresses.
  • *Rule of thumb* If the item or look in question is traditionally used by a community or culture other than your own to express religious beliefs, political statements, or respected status within that culture, leave it alone.

Allowed, with conditions*:

*Must be handled responsibly with awareness of personal space & stay out of high traffic areas.

  • – Camelbacks are allowed (empty upon entrance) and there are water fountains
  • – Flow Toys (including hoops & poi)
  • – Totems (except see forbidden materials above)
  • – Hand fans (allowed but do not make audible sounds that will disrupt the observance of music)
  • – Biodegradable glitter only (yes, it’s a thing and you should shift to that if you haven’t already! We will have some available there as well)

General Rules

  • – Good vibes only! Treat everyone and everything with respect. Don’t be a jerk!
  • – Responsible & mature partying
  • – No crowd surfing
  • – No throwing objects or liquids
  • – No littering (that includes your cigarette butts)
  • – No unauthorized vending (i.e. large quantities of any goods that could be sold or distributed – e.g. handbills, sampling, giveaways, etc.)
  • – No flash videography or prolonged flash 
  • – No ins & outs
    • – Please pay mind to proper disposal of waste items! We will have compost (bar cups will be compostable!), recycling, and trash.

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Lost & found: take any lost items to the info booth.

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Did we miss anything? Please send your questions to info@seismicdanceevent.com